jaya2's Privacy Policy — Your Personal Information Is Protected

1 Introduction

jaya2 ("we", "our", or "platform") is a trusted online cricket betting and casino platform in Bangladesh. We place the highest priority on the privacy of our members. This Privacy Policy ("Policy") describes how jaya2 collects, uses, stores, and shares your personal information with third parties.

By using this website or registering for our services, you consent to the processing of information as described in this policy. Please read this policy carefully and in full. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

jaya2 collects information about you in several ways. Below is a detailed breakdown of what types of information are collected:

2.1 Registration and Account Information

When you create an account on our platform, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Password (stored in encrypted form — never in plain text)
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Information

To ensure secure service and process financial transactions, we may request the following documents for identity verification:

• National ID card (NID) or copy of passport
• A recent photo (selfie or photograph)
• Utility bill or bank statement as proof of address
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account)

2.3 Financial Transaction Information

For deposits and withdrawals, we maintain records of the relevant transactions. These include:

• Transaction date, amount, and method (bKash, Nagad, Rocket, bank transfer)
• Last digits of mobile banking number or bank account number
• Transaction reference number

2.4 User Activity Information

To understand how you use the platform, we collect:

• Game history, betting records, and win/loss details
• Device type, operating system, and browser information
• IP address and login session duration
• Preferred games and betting categories

2.5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze platform performance. You can manage cookies through your browser settings, though this may affect the functionality of some services.

3 Purpose of Information Use

jaya2 uses the information collected for the following legitimate purposes:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing gaming and betting services
• Delivering bonuses, promotions, and VIP rewards
• Managing technical support and customer service

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Identifying multiple accounts or fraudulent activity
• Complying with anti-money laundering (AML) guidelines

3.3 Legal Compliance

We are required to comply with applicable legal and regulatory requirements. We may provide information in response to valid requests from competent authorities in connection with investigations or legal proceedings.

3.4 Service Improvement and Personalization

• Recommending games and promotions based on your preferences
• Improving the usability and performance of the platform
• Planning new services and features

3.5 Communications and Notifications

• Sending transaction confirmation messages
• Notifying you of important policy changes
• Sending promotional offers and updates with your consent
• Providing responsible gaming advice and support

4 Information Sharing Policy

jaya2 never sells your personal information. However, in specific circumstances we may share information on a limited basis with third parties:

4.1 Service Providers

We share only the information necessary for their specific tasks with partners providing payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, cybersecurity, and data analytics services. These partners are contractually bound to follow jaya2's strict privacy standards.

4.2 Legal Authorities

Information may be provided to relevant authorities pursuant to valid court orders, investigative proceedings, or legal obligations. In such cases, we provide only the specific information requested.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, though the terms of this policy will remain in force.

5 Data Security Measures

jaya2 implements industry-standard technical and organizational security measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is hashed using strong cryptographic algorithms.
• Two-Factor Authentication (2FA): An additional security layer available for your account.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time threat detection systems.
• Secure Data Centers: All data is stored in controlled environments with physical security measures.

5.2 Organizational Safeguards

• Only authorized personnel may access personal information (on a need-to-know basis)
• Regular privacy and security training for all staff
• Regular security audits and vulnerability assessments (penetration testing)
• A rapid response plan in the event of a data breach

6 Data Retention Period

jaya2 retains your information only for as long as necessary. Retention periods vary by data type:

• Account Information: For the duration the account is active and, after closure, for the period required by legal obligations.
• Financial Transaction Records: For an extended period to meet tax and legal obligations.
• KYC Documents: After verification is complete and for the period specified under applicable regulations.
• Logs and Activity Data: For a limited period for security review purposes.
• Marketing Consent: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Data Rights

Every member of our platform has the following rights regarding their personal information:

7.1 Access and Review

You may request to view any information we hold about you. We will provide a complete data report within a reasonable timeframe.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. Maintaining accurate information is essential for secure service.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases involving legal obligations, ongoing disputes, or fraud investigations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, such as marketing communications. If your objection is accepted, the relevant activity will be stopped.

7.5 Data Portability

You may request your data in a readable format so that it can be transferred elsewhere if needed.

8 Protection of Minors

jaya2 is a platform for those aged 21 and above only. We do not knowingly collect or process the information of any minor.

Age is verified during the registration process. If we become aware that a minor is using our platform, that account will be closed immediately and all associated information will be deleted.

If you suspect that a minor is using our platform, please notify us at [email protected].

9 Third-Party Services and Links

Our platform uses third-party services (such as payment gateways and game providers). These services have their own privacy policies, and jaya2 is not responsible for their use of information.

Game providers integrated with us include PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Please visit their respective websites for their privacy policies.

10 Changes and Updates to This Policy

jaya2 reserves the right to change or update this privacy policy from time to time. Before any significant changes, we will notify you in the following ways:

• A notification sent to your registered email address
• A clear notice displayed when you log in to the platform
• The date of the most recent change noted at the top of this page

Continuing to use the platform after changes have been made will be considered as your acceptance of the revised policy. If you do not agree with the changes, you may request to close your account.

11 Applicable Law & Jurisdiction

This privacy policy will be interpreted in accordance with applicable law and will be consistent with applicable regulations. If any dispute arises over any part of this policy, an attempt will first be made to resolve it through discussion.

jaya2 operates as a safe and fair play platform, and transparency and accountability are our core principles in conducting all our operations.